Returns Policy
WHAT IS THE RETURNS POLICY?
We are sure you will be delighted with your purchase and will enjoy it for many years to come. However, if you are not entirely satisfied, please get in touch to let us know why you are disappointed and we will issue a full refund as long as the item is not used and is returned with all it's original packaging within 28 days of purchase to the following address:
Europe & Rest of World Returns:The Ethical Silk Company203 Lower Kimmage Road Dublin D6WWC66 Ireland |
US / Canada Returns:The Ethical Silk Company |
UK Returns:The Ethical Silk Company |
When returning goods, please obtain proof of postage as The Ethical Silk Company cannot accept responsibility for items which fail to reach us.
A detailed size guide is accessible on each product page, along with information about block printing and caring for your silk. Please take the time to read through and check sizings as The Ethical Silk Company will not pay for the cost of returns unless the goods are incorrect, faulty or damaged. This does not affect your statutory rights.
If you would like a different size, colour etc., please return your item and we will issue you a full refund, after which you can place a new order for the new item through our website (it's quicker this way than a direct exchange, trust us!)
Please bear in mind that natural silk, like all natural materials, can occasionally have a slight irregularity in its weave. All our printed products are printed by hand using artisan techniques of block printing. Slight imperfections in colour and patterns are characteristic of block printing, making each piece unique, a one of a kind. We see these as a sign of the garment's authenticity and its hand made beauty.